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Customer Service IS Mission Work

customer service is mission workI was chatting with a fellow consultant recently and the topic of responsiveness from our nonprofit clients came up. Specifically, we talked about how many nonprofits seem to be bad at keeping in touch and following through.

Now if you receive direct mail solicitations from any agency, or are on any nonprofit e-newsletter list, maybe you’ll disagree. Maybe you’ll say that we as a sector over-communicate in many ways.

But for sake of argument, I’m talking meaningful communications and connections here–with donors, clients, and volunteers…. You know, our nonprofit’s “customers.”

So, the question that I’ve been battling with is this: are nonprofits providing poor customer service? And does it really matter? Read More “Customer Service IS Mission Work”

Philanthropy Doesn’t Skip a Generation: How to Mobilize Generation X in Your Giving Efforts

Philanthropy-Doesnt-Skip-a-GenerationWe find ourselves in a unique time—as a society, a workforce, and a sector—when three generations are interacting and leading our professional world in distinct ways. Most of the popular research on generational diversity addresses the two largest generations: Baby Boomers and Millennials. This is true in discussions of nonprofit careers, board service, and, yes, even philanthropy.

As a member of GenX, I often find myself in conversation with colleagues about the role my generation has (and wants) to play in connecting our community around the social sector, particularly in engaged philanthropy. Read More “Philanthropy Doesn’t Skip a Generation: How to Mobilize Generation X in Your Giving Efforts”

11 Questions You Should Be Asking About Your Board Service

Anyone who knows me can tell you that I ask a LOT of questions related to whatever I commit to. Serving on a nonprofit board was no different. Throughout the lifetime of my nonprofit career, I have served as board chair/officer/member, founder, staff, volunteer, and consultant. With this 360-degree view of nonprofits, I developed the list of questions below to help myself and others thoughtfully consider board service.11 Questions You Should Be Asking About Your Board Service Read More “11 Questions You Should Be Asking About Your Board Service”

A Board Chair Survival Checklist

Membership and Partnership Programs

We offer membership and partnership programs for those working in or with nonprofits. Read More “A Board Chair Survival Checklist”

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